For the purposes of any contract entered into between the seller and the buyer, the following terms apply.
The seller: The seller is Doors Direct to whom all payments become due for goods and services provided. The seller may also be referred to as we or us.
The buyer: The buyer is you the individual, firm or limited company from whom an order has been accepted and who becomes responsible for payment for goods and services provided. The buyer may also be referred to as you or the customer.
The contract: The contract is established when the seller accepts and confirms the order.
Payments due: Payment in full is due at the time of ordering on orders with gross value up to £250. 50% deposit is due at the time of ordering on orders with gross value above £250, the balance either one day before delivery or if delivered by our own vehicle at the time of delivery.
Shipping & handling: Unless stated otherwise our quotations include delivery to UK mainland destinations. An appropriate reduction will be made for collection from our premises. Deliveries are normally made by a National carrier using a next day service.
Tax charges: VAT at the appropriate rate (currently 17.5%) is included in the order value.
Alterations to orders: On receipt of confirmation of an order we transfer to our Specification sheet all of the information that the buyer has provided to enable us to quote. We send a copy of this to the buyer and this provides final opportunity to thoroughly check the detail of the order before Emailing authority to proceed. Once we have received approval it is not possible to make alterations to the Specification without incurring additional charges.
Guarantee: We guarantee our products against failure, due to faulty materials or manufacture, for a period of ONE YEAR from purchase. Incidence of failure for these reasons is rare and defects are almost always evident immediately upon receipt of the goods. If you have received goods which you believe are faulty kindly notify us, preferrably by Email, enclosing if possible a photograph illustrating the defect. If it is not possible to send a picture we may request that you return the faulty item for us to inspect. On verification of the fault we will arrange for a replacement to be made and delivered as soon as possible. We regret we cannot accept responsibility for any consequential costs or losses which may arise as a result of 'faulty' or incorrect goods being supplied. Our products are designed and manufactured specifically for their intended purpose, the guarantee is invalidated if the items are in any way used inappropriately. We provide, as a guide, some common sense notes on caring for your doors.
Website/Brochures: For the convenience of prospective customers we may illustrate our products by means of website photographs, brochure photographs or any other media. Whilst every effort is made to ensure the accuracy of the items illustrated the buyer should be aware of potential discrepancies, particularly in colour, between photographs and the actual product. We have samples of all of our products in our showroom, visitors may call in to view these without appointment, opening hours are published on our website FAQ. Alternatively, on request, we can send colour samples and also door samples, details of this service may also be found in FAQ. We cannot accept rejection of items supplied if it is claimed they differ from website or brochure images, we will only replace items if it is established that they differ from samples of the actual product.
Returning Goods: Most of the products we supply are purpose made for each customer, consequently it is very important to be certain about all aspects of the order before final approval to proceed with manufacture is given. We regret that for made to order items we are unable to accept returns of order for refund as it is extremely unlikely we would be able to find an alternative customer in a reasonable time scale. For 'standard' items, ie handles, hinges etc we will accept return but a re stocking charge of 20% applies. Customers are responsible for the cost of return and also any original delivery costs.
Deliveries: When the order is ready we Email the buyer offering a choice of days for delivery. Next day carrier service means that goods may be delivered at any time between 08.00-17.30 on the selected day, it is unfortunately impossible to specify this more precisely. We regret we are unable to accept any liability for losses incurred as a result of non delivery on the expected day or items damaged in transit. Customers should not book third party fitters on the basis of agreed delivery dates, we strongly recommend that the order has been received and checked before any booking is made. Orders are carefully inspected before despatch and claims for in transit damage will only be accepted by the carriers if their delivery documents have been marked accordingly. Damage should be notified by Email as soon as possible but within 48 hours of receipt, pictures illustrating the damage should be included wherever possible.
Your statutory rights remain unaffected.
